Frequently Asked Questions
Answers to common questions from our customers
How do I place an order?
After registering on our website, go to your dashboard and submit a new order. You can choose from our product catalog or submit a link to any product from any online store.
Can I order a product not listed on your website?
Absolutely! Use the "Send a Link" option in the new order form. Submit a product link from Alibaba, Amazon, or any online store, and our team will source it for you.
What is the delivery time?
Depending on the product and shipping method, typically 7–30 business days. Air freight is faster, sea freight is more economical. You'll receive a more precise estimate once your order is confirmed.
Are products genuine and under warranty?
We only source genuine, original products. Warranty varies by brand and product type and will be communicated during the ordering process.
What payment methods do you accept?
Payment is made via bank transfer. Payment details are provided by our team after order confirmation.
How can I track my order?
Once your order is confirmed, you'll receive a referral tracking code. Use the "Track Order" page or your dashboard to monitor your shipment status in real-time.
Is the consultation really free?
Yes! Our consultation is 100% free with no obligations. Reach us via the consultation page or WhatsApp.